InnBucks, the popular mobile money service, has introduced a new subscription plan called KaOne, offering customers the chance to enjoy unlimited transactions for a monthly fee of just $1. Launched in mid-June, this new offering has sparked a range of reactions on social media.
With KaOne, customers can send money, make purchases, cash in, and cash out without any additional fees. The first transaction of each month triggers the $1 deduction, after which InnBucks waives all transaction fees for the rest of the month. However, customers should be aware that Intermediary Money Transfer Tax (IMTT) and third-party fees still apply. The service is available through the InnBucks app or by dialing *569#.
Since its launch, KaOne has generated considerable buzz online. Some customers are thrilled with the new offering, praising InnBucks for its customer service and affordability. Gugulethu Banda commented on the official InnBucks Facebook page under an advert dated 15 June, saying, “Thumbs up to InnBucks, it is really a good deal. As for customer service, it was really good. It was my first time, and the guy who helped me at InnBucks First Street was very good. His name, if I’m not wrong, is Nqobizitha. He was friendly and welcoming. Though in some areas, we face challenges with rude cashiers, but now I’m always going to First Street.”
However, not all feedback has been positive. Some users have raised concerns about the mandatory nature of the subscription and its implications for those who transact infrequently. Nkosana Mhlanga voiced his opinion, “Please, your initiative should be optional, not to steal money from our accounts.” Similarly, Webson Wispy Ndlovu sought clarification, asking, “Okay, I really need to understand this… You’re saying if I have $500 and I want to transfer $498, you will take $1, and that will be the subscription for the whole month? If I, therefore, transfer another total balance of $500, it won’t take any penny since I’m sending the whole balance?” Tinotenda Mabheka echoed a similar concern, questioning, “Is everyone obliged to pay the KaOne fee, or is it optional? Because I will not be needing it as I transact once a month.”
InnBucks has responded to some of these concerns. For instance, in response to Elvis Madaka Toziwa’s question about charges during months of inactivity, the company clarified, “The $1 is only deducted from the month that one has transacted.”
KaOne is poised to revolutionize the way people handle their money in Zimbabwe. By offering a simple, affordable solution for unlimited transactions, InnBucks is making financial services more accessible and convenient for everyone. As KaOne continues to gain traction, it could reshape the landscape of mobile money, providing users with greater freedom and flexibility in managing their finances.
